FAQs – Earjoye Hearing Aids

About Earjoye

Do you have an offline store?

A: We currently do not have physical retail stores. However, we are in the process of planning and expect to open offline locations in the United States within the next three years.

Where are your locations?

A: Earjoye is headquartered in Shenzhen, China.

Where are Earjoye products manufactured?

Earjoye products are manufactured in our modern 3,000㎡ factory in Shenzhen, China, which includes production facilities, quality control, and an acoustics laboratory.

How can I contact Earjoye Customer Support?

Our support team is available Monday-Friday, 9 AM - 6 PM EST. Reach us via email at earjoye@gmail.com

How are Earjoye hearing aids so affordable?

By selling directly to consumers online, we eliminate middlemen, retail markups, and unnecessary overhead costs. This allows us to offer premium hearing aids at a fraction of traditional prices.

What makes Earjoye different from traditional hearing aids?

Earjoye combines advanced technology with user-friendly design and affordable pricing. Our devices feature Bluetooth connectivity, app control, and rechargeable batteries—all without the need for expensive clinic visits.

Product & Features

Do the Earjoye hearing aids allow for bluetooth-streamed phone calls?

A: Yes, Earjoye hearing aids support Bluetooth connectivity, allowing you to stream phone calls, music, and other audio directly to your devices.

Is the Earjoye series available with different wire sizes?

A: Yes, the Earjoye hearing aids come with adjustable wire and receiver options to ensure a comfortable fit.

Can the Earjoye hearing aids be used for severe hearing loss?

A: Earjoye hearing aids are designed for mild to moderate hearing loss. For severe hearing loss, we recommend consulting a hearing care professional for the best solution.

What is the max dB output for the Earjoye series?

A: The maximum output varies by model. Most Earjoye devices are optimized for safe and clear amplification within recommended hearing ranges.

How big is the Earjoye hearing aid?

A: Earjoye hearing aids are compact and discreet, designed to fit comfortably behind or in the ear. Exact dimensions vary by model.

What are the dimensions of the Earjoye hearing aids?

A: Dimensions differ between models. Most are lightweight and small enough for discreet daily use.

How does the Earjoye series compare with other hearing aid brands?

A: Earjoye hearing aids combine high-quality components, AI-powered adaptive sound, and user-friendly app controls at an affordable price, making them a reliable choice for daily hearing needs.

Is it possible to adjust dB levels at different frequencies, and independently on each side?

A: Yes, Earjoye hearing aids allow fine-tuning of volume and frequency settings for each ear through the mobile app.

Does the Earjoye series offer tinnitus sound masking?

A: Yes, certain Earjoye models include tinnitus masking features to provide relief from ringing or buzzing in the ears.

Is the Earjoye series water resistant or waterproof?

A: Yes, Earjoye hearing aids are rated IP68, making them fully dustproof and waterproof for everyday use, including sweat, rain, and brief submersion in water.

Bluetooth

Can Earjoye hearing aids be connected to all Bluetooth devices apart from smartphones?

A: Currently, our Earjoye hearing aids can be connected to all Bluetooth devices. They support Bluetooth version 5.3 and are backward compatible, for the best experience, we recommend pairing with devices that support Bluetooth 5.3 or higher.

What are the requirements for Bluetooth connection?

A:Make sure your phone supports Bluetooth connections Our Earjoye hearing aids support Bluetooth version 5.3 and are backward compatible, for the best experience, we recommend pairing with devices that support Bluetooth 5.3 or higher. Do note that not all phones work well with Bluetooth devices.

Can I listen to phone calls and music through my Earjoye hearing aids?

A: Yes, you can stream phone calls, music, and other audio directly to your Earjoye hearing aids via Bluetooth, providing a clear, hands-free listening experience.

How do I connect Earjoye hearing aids to my phone?

A: Open the Bluetooth settings on your smartphone and put your Earjoye hearing aids in pairing mode. Then select them from the list of available devices. For advanced features and settings, use the Earjoye mobile app.

What is a Bluetooth hearing aid and how does it work?

A: A Bluetooth hearing aid connects wirelessly to your smartphone or other devices, allowing you to stream audio, phone calls, and music directly to your hearing aids. This provides a clearer, more convenient listening experience without additional accessories.

How will Bluetooth streaming affect the battery life of Earjoye hearing aids?

A: Streaming audio via Bluetooth may reduce battery life slightly compared to normal use, but Earjoye hearing aids are equipped with long-lasting rechargeable batteries designed to provide all-day performance even with regular streaming.

Earjoye App

What does the Earjoye App do?

The Earjoye App uses Bluetooth 5.3 to provide effortless control and customization of your Earjoye hearing aids. You can adjust volume, switch listening modes, manage noise control, and set directional preferences. The app makes it easy to personalize your hearing experience through a user-friendly interface.

How do I connect Earjoye hearing aids to the Earjoye App?

A: Download the Earjoye App on your smartphone or tablet. Open the app and follow the on-screen instructions to pair your hearing aids. Once connected, you can manage all settings directly through the app.

s the Earjoye App compatible with my mobile device?

A: The Earjoye App is compatible with iPhones running iOS 13 or above, and Android smartphones running Android 6 or above. For the best experience on Android devices, we recommend Android 11 or higher.

Maintenance & Trouble shooting

How do I properly store my hearing aids?

The Earjoye hearing aids come with a charging case which doubles as a storage case. We recommend keeping the hearing aids inside this case when not in use.
If you live in a very humid climate, or if the hearing aids are often likely to get wet, we recommend storing them in a dry box overnight.
Avoid storing the hearing aids in high places to prevent damages from dropping to the ground.
Keep the hearing aids away from children and pets.

How should I clean my hearing aids to keep them in tip-top condition? And how often?

Regular, routine cleaning and maintenance is the key to a pair of long-lasting hearing aids.
Daily/Weekly
-Ensure your hands and ears are clean when putting on the hearing aids. -Wipe your hearing aids and domes with a dry cloth to remove dirt and oil after each use.
-Gently brush any openings/crevices on the hearing aids with the enclosed multi-function tool.
Monthly
-Replace the ear domes every 2-3 months. An old dome loses its shape and will no longer seal the hearing aid inside the ear properly.
-Change the wax-guard every month, or anytime you are unable to hear from the hearing aid. The wax-guard is the most important protector for your hearing aids from ear wax.

How do I properly store my hearing aids?

A: Store your Earjoye hearing aids in the charging case when not in use. The case features infrared drying and UV sterilization to keep your devices clean, dry, and ready for use. Avoid exposing them to extreme heat or direct sunlight.

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