Warranty Policy

Thank you for choosing Earjoye. We are committed to providing reliable hearing technology and dependable customer support. This warranty policy explains your coverage, warranty process, and what to expect when you need assistance.

Please read the following terms carefully.

1. Warranty Coverage & Duration

1-Year Limited Warranty

Earjoye provides a one-year limited warranty for products purchased through our official website or authorized sales channels.

The warranty period begins on the date of delivery confirmed by the shipping carrier.

This warranty covers manufacturing defects, material defects, and workmanship issues under normal use.

Covered issues include:

  • The hearing aids cannot power on or function properly;
  • Abnormal sound output caused by product defects;
  • Charging issues caused by product defects;
  • Battery performance issues caused by manufacturing defects;
  • App connection issues or software-related failures;
  • Other functional problems caused by product quality issues.

2. Warranty Exclusions

The warranty does not cover:

Physical damage

Damage caused by:

  • Accidental drops;
  • Water damage caused by improper use;
  • Unauthorized disassembly or repairs;
  • Modification of the product;
  • Improper operation.

Normal wear and tear

Including:

  • Normal reduction of battery capacity over time;
  • Wear of ear domes, wax guards, charging cables, and other consumable accessories;
  • Cosmetic damage caused by normal use.

Other exclusions

The warranty does not apply to:

  • Products purchased from unauthorized sellers;
  • Lost or stolen products;
  • Damage caused by incompatible third-party accessories;
  • Damage caused by natural disasters or other external factors;
  • Products without valid proof of purchase.

3. Warranty Claim Process

To request warranty service, please contact our support team:

Email: contact@earjoye.com

Please provide:

  • Order number or proof of purchase;
  • Product serial number (if available);
  • Description of the issue;
  • Photos or videos showing the problem;
  • Your contact information.

Our support team will review your request and respond within 1–3 business days.

4. Repair or Replacement

If your product is confirmed to have a covered quality issue, Earjoye may provide one of the following solutions:

  • Troubleshooting assistance;
  • Repair service;
  • Replacement with a refurbished or new product of equal value (depending on availability).

Replacement products will continue with the remaining warranty period of the original product.

5. Shipping Costs

During the 45-Day Risk-Free Trial Period

For eligible quality-related issues during the trial period, Earjoye will provide assistance with the return process.

After the Trial Period

For approved warranty claims caused by product defects, Earjoye will provide return instructions and determine shipping responsibility based on the situation.

For non-quality-related returns or issues outside warranty coverage, customers may be responsible for shipping costs.

6. Warranty Limitations

This warranty applies only to products purchased through:

  • Earjoye official website;
  • Authorized Earjoye sales channels.

Warranty coverage is valid only for the original purchaser and cannot be transferred.

A valid proof of purchase is required for all warranty claims.

7. Disclaimer

Earjoye is not responsible for:

  • Loss of personal data stored on connected devices;
  • Personal items mistakenly returned with the product;
  • Damage caused during unauthorized returns.

Customers should ensure products are securely packaged when returning items.

Contact Us

If you need warranty assistance, please contact:

Earjoye Customer Support
Email: contact@earjoye.com

Our team is always here to help with setup, product questions, and warranty support.